WILDTV PRODUCTIONS / LEGAL
Cancellation & Refund Policy
Last updated: September 30, 2026
A production project can involve planning time, reserved capacity, completed editing and commitments to outside suppliers. This policy explains how WILDTV PRODUCTIONS handles a cancellation, postponement or refund request in relation to the work actually agreed.
1. The agreed project terms come first
The proposal or written project agreement should identify payment stages, any reserved production dates, supplier commitments and project-specific cancellation conditions. Those disclosed terms apply to the project where they differ from this general policy. A special cancellation charge should be agreed before the relevant reservation or commitment is made.
Published starting prices do not establish a cancellation fee by themselves. Preparing a brief in the website dialog does not book work, create a payment obligation or reserve a shoot date. A cancellation request should identify the accepted project or invoice it concerns, so that it can be distinguished from an inquiry that never became an engagement.
2. How to request a cancellation or postponement
Send a written request to our contact email with the project name, the client’s authorized contact, the relevant milestone and the requested cancellation or new timing. Written communication helps establish when instructions were received and which work should stop. If timing is urgent, identify that urgency in the subject and explain any pending booking or delivery.
We will review the status of the work, determine which commitments can reasonably be stopped and discuss the financial position. A proposed postponement is not automatically confirmed; availability, supplier conditions and the production sequence need to be checked. Keep a record of the agreed revised dates or cancellation confirmation.
3. Cancellation before work has begun
If no work has begun and no authorized non-recoverable cost has been incurred, an advance payment for unperformed work should be returned. Any separately agreed reservation arrangement will be reviewed according to its disclosed terms and applicable law. We will not characterize every deposit as automatically non-refundable merely because it was paid in advance.
If a supplier was already booked with the client’s approval, the recoverable amount depends on that supplier’s disclosed cancellation terms and whether its payment can be refunded or credited. We will distinguish supplier charges from our own service fees and identify any amount retained with a reasonable explanation.
4. Cancellation after work has started
The client is responsible for work already performed within the agreed scope and for authorized costs that cannot reasonably be recovered. Examples may include completed concept documents, coordination work, footage organization, an assembled review edit or a prepared delivery package. The assessment should reflect the actual stage and work completed rather than assume the full project fee has been earned.
We will compare payments received with the amount properly due for completed work and approved committed costs. Any remaining payment for unperformed work will be refunded, subject to specific lawful project terms. If completed work and approved costs exceed payments received, the outstanding amount may be invoiced with supporting detail.
5. Deposits and milestone payments
A deposit is applied according to the accepted proposal. It may fund initial work or a disclosed reservation commitment, but it does not remove the need to account for what has been performed and what remains unperformed when a project stops. A milestone invoice may represent a completed stage; the description on that invoice and the project records will help determine its treatment.
A completed stage is not automatically refunded because the client later decides not to proceed to another stage. However, a reported issue with that stage should still be evaluated against the agreed scope. Cancellation and a complaint about work quality are different questions and may require different remedies.
6. Rescheduling and client delays
A requested change of date will be reviewed against current availability and any supplier commitments. A revised date, timeline or coordination scope should be confirmed in writing. Additional costs resulting from a change, such as a supplier’s disclosed rebooking fee, require explanation and approval where they have not already been agreed.
Delays in receiving footage, approvals, access or payment may move the project schedule. If a project remains inactive, we may discuss pausing it, changing milestones or closing the remaining scope. There is no automatic abandonment fee or arbitrary forfeiture period created by this website policy. Any restart arrangement should state the current work position and proposed next steps.
7. Cancellation or interruption by WILDTV PRODUCTIONS
If we cannot carry out an agreed unperformed stage, we will notify the client and discuss a reasonable solution, such as revised timing, a reduced scope or cancellation of the affected stage. Payments for work we do not perform will be returned after accounting for completed accepted work and any authorized costs according to the agreement and applicable law.
We will not retain a fee for an unperformed service simply because the interruption originated with us. If completed material is suitable for handover, its delivery and rights will be addressed under the project agreement. A substitute supplier or material change of approach requires the client’s agreement where it changes the agreed service.
8. Quality concerns and corrections
If you believe a deliverable does not match the written scope, describe the issue with a version reference and the relevant agreed requirement. We will review whether a correction, an included revision or another reasonable resolution is appropriate. Creative feedback outside the agreed direction may instead be a change of scope.
A refund is not automatically available because an external platform performs poorly, an audience reacts differently than expected or a campaign does not meet a commercial target that we did not guarantee. This does not restrict a client’s rights concerning work that fails to meet agreed obligations or any remedy required by applicable law.
9. Refund administration and files after cancellation
Once the accounting is agreed or otherwise resolved, we will confirm the refundable amount and the method used. Where practical, a refund will be returned through the original payment method; processing time may also depend on a bank or payment provider. We will provide the expected timing when the refund is arranged rather than promise a universal processing period.
Cancellation does not automatically grant rights to unpaid work, working files, unused concepts or third-party assets. Rights to paid deliverables and any agreed handover are determined by the project agreement. Confidential information remains subject to the applicable obligations. Direct policy questions or a written cancellation request to the details below.
Contact WILDTV PRODUCTIONS
EMAIL: projects@wildtvproductions.com
ADDRESS: 2881 N Monroe Ave, Loveland, CO 80538
PHONE: +16088031016